A successful email marketing campaign gets recipients to respond to your call-to-action by clicking the provided link and following your action prompts which may include signing up for a mailing list, making a purchase or downloading content from your website. The best way to gauge the performance of your email marketing campaign is to track relevant metrics so you can improve your strategy. 

The key performance indicators (KPIs) in your email marketing that you should be tracking: 

Emails Open Rate

Open rate indicates how many recipients opened the email because they were interested enough in the content to read all or some of the email. To improve the open rate, make sure your sender name is credible, the subject line stands out, and the emails are sent at the optimum time and day.

Click-through Rate 

Click-through rate indicates how many people clicked on links in your email, are engaging with the content and want to learn more about your brand, products or services. To improve the click-through rate, make the email mobile friendly and keep the message simple with a clear call to action.

Unsubscribe/Marked As Spam/ Complaints 

Unsubscribe/Spam Complaint Rate indicates what is not working with your email campaign. You do not want your email marketing campaign to irritate current or potential clients. To improve this rate, relook content, sending frequency and make it easy to unsubscribe. 

Conversion Rate 

The conversion rate is the most critical email marketing KPI as it indicates how many recipients completed the desired action after opening the email, whether making a purchase, filling out a form or signing up for an event. This rate directly impacts your return on investment (ROI).

For help with your marketing automation and creating a consistent content marketing plan that will improve your return on investment, contact WSIOMS. We’ll help you to create email marketing campaigns that result in conversions and brand loyalty. 

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