by Francois Muscat | Jun 6, 2018 | CRM, General, Website Design, Website Development
If you’re not incorporating a chatbot into your website design, then you are already behind. The age of robots is now and the more people interact with them, the more they will realise the value of humanless interaction. What exactly is a ‘bot’? A bot is a computer...
by Marianna Muscat | Apr 7, 2011 | CRM
Today’s socially networked consumer is demanding more from the companies they do business with. They are expecting higher levels of service and enhanced communications provided through ever increasing virtual channels, and outlets using Social Technology for voicing...
by Marianna Muscat | Mar 30, 2011 | CRM
Customer satisfaction is not always a differentiator, it’s a lagging indicator. Customers expect to be delighted and cosseted these days. So instead of focusing on satisfying customers, companies need to look at new ways to build true loyalty and advocacy....
