All Chatbots are not created equal. What separates a good chatbot from a bad one? A good chatbot helps users accomplish something more efficiently. A great one makes it enjoyable. A bad bot wastes time and drives users away! Read this article by about why chatbots are big right now:

Chatbot 101
Right now chatbots are big! Facebook has them and it seems as though every programmer wants to start making them. But why, and what are they? Chatbots are very simple artificial intelligence systems which we mere humans can interact with via text and typing. These interactions can be very simple, such as asking the time; or complex, such as asking for help with tech problems. They are being developed at a rapid pace. Chatbots have grown in popularity recently, and there is an expected explosion of them on the horizon. But, why are they so popular? Chatbots have existed for quite a while – some say from the early 1960s – but in the last few years, there has been an increase in the number of applications which enable people to interact with chatbots as though they are talking to humans. In 2016, a chatbot was first used by Nordstrom to help with online customer service applications, and by 2029, it is estimated that talking with chatbots will be virtually indistinguishable from chatting with a human being.  Although artificial intelligence and natural language processing are still very much in their early days, it is not a far-fetched idea that chatbots will become so advanced that they will be able to understand and speak to us as if they were humans, helping us out with our tech problems and providing five-star customer service. Chatbots are good at performing simple tasks and do make our lives easier, but they are not designed to replace human beings. The tools and platforms for creating bots are so vast that we could all be making our own bots in the next couple of years. This could become just as easy to complete as changing your Facebook account settings is now.

Do you want to learn more about chatbots? Check out our infographic below for lots of interesting facts and predictions relating to them.

Link to the infographic:

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