Client retention – Helping your clients keep their customers
Steve has provided all WSI ICS a copy of their software so that we can use this and get information on how we can find out more from our customers.
We all have got those customers that will promote you and understanding why they promote you is key to your success
Our customers are going to be asking us about ZMOT and we must be ready to help them improve
Replacing an old customer with a new one is not the same – you just don’t make the same profit as you have incurred more sales and marketing cost
Once you understand why, you can turn your customers into a digital sales force for you customers