Are you using social media marketing to boost customer engagement and to increase sales? That it comes with its own costs is no secret. Facebook Advertising for one is a powerful social media marketing channel that has high conversion rates but isn’t free to use. If you have a limited budget but would still want to tap into social media’s considerable marketing potential, here are six of our most reliable tactics that are also easy on the pocket:
Don’t Be the Only Business that’s Not Using Chatbot
Chatbots are fast becoming ubiquitous in social media marketing and customer support. Thousands of chatbots are active on Facebook Messenger, with more being added all the time. What’s more, users are increasingly willing to engage with them.
The chatbot technology is more responsive than ever, meaning you can create sophisticated algorithms to drive chatbots that will talk to your customers as if you are personally dealing with each question. You never miss an inquiry, all customers are answered and happy, and your staff can focus on tasks that really need their direct attention.
Optimise Your Targeting and Posting Schedules to Get More Out of Your Video Marketing
Everyone is doing their best to make video marketing work. However, you need to remember that social media users are bombarded with video content all day long, everything from ads to cat videos. You can’t compete by throwing your carefully created visual media into the “general population” of the social media world. Forget about going viral. Use keywords, good quality and clever timing to hit the right audience.
Use Facebook Custom Audience for Precise Targeting
Facebook’s Custom Audience feature is something you should absolutely be using by now. If you aren’t yet, then look into it right away! It is the best way to make your PPC spending worthwhile because it enables you to target your advertising specifically at those people most likely to convert their clicks into sales.
Say, for instance, you put out an ad that receives a high number of clicks from women aged between 20 and 25. The response from this group is huge but, unfortunately, few of those clicks (each of which you’re paying for, by the way) have been converted into sales. You find instead that men aged between 30 and 35, although fewer of them click, render many more conversions. With Facebook Custom Audience, you can then eliminate the non-converting group and target the converting group alone, maximising your spending and making more sales.
Invest in Short-Lived Content That Drives Immediate Engagement
Many social marketers have scratched their heads wondering how to make content that lasts on platforms where each post only has a lifespan of a few minutes. The approach now is to go the other way. Nobody is going to scroll back through their feed or search to find a story you posted yesterday. So, why not rather create content that appears, makes a strong impression and then expires. This will generate engagement and drive users to your website if they want more information. Fleeting, yet tantalising content is the way to go.
Voice Search Is on a rapid Rise. Take Advantage!
The ascent of voice search means that you should start shifting your content mix on social media towards a higher proportion of audio and video, as opposed to text. How-to videos, podcasts and the like, will all be valuable to you as more people adapt to hands-free and reading-free searches
Track Your Conversions and Use the Data to Tweak Accordingly
In order to make targeted marketing work, you have to track your clicks and conversions carefully. Facebook Custom Audience, for example, can only work if you have done all your homework. Set specific social media marketing goals and then measure your results against them with as much accuracy as possible. You can then constantly tweak your tactics to hit the targets better.
WSI OMS specialises in developing social media marketing strategies that adapt to the changing demands of the market and which align with your overall marketing goals. Contact us for help on how to develop your own winning social media marketing strategies.